Turn customers into power users. Before they churn.
Give your customer success team the tools to drive proactive guidance, boost feature adoption, and retain customers — without burning out on repetitive how-to calls.
Proactive CS at scale
The best CS teams don't wait for customers to ask — they guide them before they need to.
Reduce churn proactively
Identify customers who haven't adopted key features and send them a targeted interactive guide before they consider cancelling.
Drive feature adoption at scale
Launch a new feature? Create a guide in minutes and push it to your entire customer base. No CSM calls required.
Proactive, not reactive
Stop waiting for customers to raise problems. Use Clikta to surface guidance at the right moment, before friction sets in.
Showcase customer ROI
Build interactive ROI walkthroughs and QBR decks that show customers the exact value they've gotten from your product.
Scale your CSM team
One CSM can handle more accounts when routine guidance is automated. Reserve human time for high-value strategic conversations.
Shareable touchpoints
Every guide gets a shareable link your CSMs can drop into Slack, email, or your customer portal in seconds.
CS playbooks, automated
Build once, deploy to every customer. Your best CSM's knowledge, scaled to your entire book of business.
New feature adoption
Release a new feature and instantly push an interactive walkthrough to all customers via email or in-app notification.
At-risk account recovery
When usage drops, send a targeted guide to re-engage customers with the features that drive their core use case.
QBR preparation
Create custom interactive decks for each account's quarterly business review. Show value, not just data.
Upsell & expansion
Demo premium features interactively so customers experience the value before you ask them to upgrade.
“We replaced 40% of our CSM how-to calls with Clikta guides. Our team now spends more time on strategic conversations and our NPS went up 18 points.”
Build a CS motion that scales
Free plan available. Your first customer success guide live in minutes.